{"xsrfToken":"2ce1b65a305ce873b8049fa8f773bcff104a60c1_lout","branding":{"id":"2","key":"cs","name":"StarAid Support Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#39076b","headerLinkHoverBGColor":"#39076b","headerBadgeColor":"#39076b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa0c7995-e52d-4e93-8434-e299b074d5f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MmY3My1mN2MzLTRhNGQtOWMxMS1jOWRlMzcwZDU4ZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhMGM3OTk1LWU1MmQtNGU5My04NDM0LWUyOTliMDc0ZDVmNCI6WyJyZWFkIl19LCJleHAiOjE3NDc1NTY5OTAsIm5iZiI6MTc0NzU1NjM5MH0.nu5-oL9S9EvAA94YnpmZFZTzIsJRo7xR4NhUzX0jWNE&client=06072f73-f7c3-4a4d-9c11-c9de370d58ef&mode=fit","logoId":"aa0c7995-e52d-4e93-8434-e299b074d5f4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the StarAid Service Desk","sharedPortalName":"StarAid Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the StarAid Service Desk","sharedPortalName":"StarAid Support Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#694496","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1225b9de-8e45-4d89-a6e6-2a61b341d3e5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MmY3My1mN2MzLTRhNGQtOWMxMS1jOWRlMzcwZDU4ZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyMjViOWRlLThlNDUtNGQ4OS1hNmU2LTJhNjFiMzQxZDNlNSI6WyJyZWFkIl19LCJleHAiOjE3NDc1NTY5OTAsIm5iZiI6MTc0NzU1NjM5MH0.LLOsLUcWZT8cj9hCgA4uLyPzGZAYvEj7jeFIL5PLiv0&client=06072f73-f7c3-4a4d-9c11-c9de370d58ef&height=300&mode=fit","bannerMediaApiFileId":"1225b9de-8e45-4d89-a6e6-2a61b341d3e5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10010,"serviceDeskId":2,"name":"StarAid Support Center","description":"<p>Welcome! You can raise a StarAid Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10028","name":"Get technical support","descriptionHtml":"","callToAction":"Get technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10032","name":"Partnership","descriptionHtml":"","callToAction":"Partnership","introHtml":"<p>Choose this option if you want to discuss partnering or bulk discount.</p>","icon":10517,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10517","groups":[2],"key":""},{"id":"10033","name":"Register device","descriptionHtml":"","callToAction":"Register device","introHtml":"<p>Register your device so we can better support you</p>","icon":10311,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[2],"key":""},{"id":"10030","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[2],"key":""},{"id":"10031","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10029","name":"Webshop and purchasing questions","descriptionHtml":"","callToAction":"Webshop and purchasing questions","introHtml":"<p>Choose this if you have an issue or question about the website, webshop or a product purchase.</p>","icon":10314,"iconUrl":"https://bsentient.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10028,10029,10030,10031,10032,10033]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d6ae3751-38e2-3cf5-8283-c6f77acaf042","appLinkName":"System Confluence","appLinkUrl":"https://bsentient.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://bsentient.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://bsentient.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjA3MmY3My1mN2MzLTRhNGQtOWMxMS1jOWRlMzcwZDU4ZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc1NTc1OTAsIm5iZiI6MTc0NzU1NjM5MH0.eJV_RsxfTldj9eHsmx8S8RQOGzabzy-5Q-Pu4PUyXqA","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"06072f73-f7c3-4a4d-9c11-c9de370d58ef","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5b51e98a-eb13-4fbf-957c-2cd91b2b2247","name":"Guide issues","description":"Information and troubleshooting tips StarAid doesn't start guiding.","categoryUrl":"https://bsentient.atlassian.net/servicedesk/customer/portal/2/topic/5b51e98a-eb13-4fbf-957c-2cd91b2b2247","lastUpdated":"1586795143973","createdAt":"1586791269473"},{"id":"a1a30f05-5256-404e-ba88-565c56940d61","name":"I'm still stuck","description":"If you are still stuck, you can help us help you.","categoryUrl":"https://bsentient.atlassian.net/servicedesk/customer/portal/2/topic/a1a30f05-5256-404e-ba88-565c56940d61","createdAt":"1586796199815"},{"id":"5cbc4ebd-10f0-44d0-a998-dbed7753ca15","name":"Connectivity issues","description":"Information and troubleshooting tips if you are having trouble connecting to StarAid.","categoryUrl":"https://bsentient.atlassian.net/servicedesk/customer/portal/2/topic/5cbc4ebd-10f0-44d0-a998-dbed7753ca15","createdAt":"1586851288370"},{"id":"b1f1facc-dedf-4453-a801-cc00d6f307e7","name":"Tuning","description":"Improve StarAid functioning for your setup.","categoryUrl":"https://bsentient.atlassian.net/servicedesk/customer/portal/2/topic/b1f1facc-dedf-4453-a801-cc00d6f307e7","lastUpdated":"1587370094760","createdAt":"1587311631635"},{"id":"8c193ef9-2f8b-44ac-b347-5e54672c01e2","name":"Selecting equipment","description":"Provides suggestions and information on the selection of equipment for optimal StarAid performance.","categoryUrl":"https://bsentient.atlassian.net/servicedesk/customer/portal/2/topic/8c193ef9-2f8b-44ac-b347-5e54672c01e2","createdAt":"1587370073967"}]}},"kbPage":{"id":862846977,"title":"Reset all user settings to defaults","url":"https://bsentient.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/862846977","space":{"key":"CS","name":"Customer Support","id":820412418},"serviceDeskIds":[2],"appLinkId":"d6ae3751-38e2-3cf5-8283-c6f77acaf042","idInString":"862846977","projects":[{"projectId":10010,"serviceDeskId":2,"portalId":2}]}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bsentient","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2ce1b65a305ce873b8049fa8f773bcff104a60c1_lout","baseUrl":"https://bsentient.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bsentient.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"06072f73-f7c3-4a4d-9c11-c9de370d58ef","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0c89e8f92e894a2ab9975fbed7224371","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}